Terms and conditions

Conditions Of Travel:

HOW TO BOOK: Fill out the reservation form below and send it to Extraordinary Journeys with a 20 % deposit.  On receipt of your signed reservation form and deposit, we will, subject to availability, reserve your place on your safari.  When we send your confirmation invoice, your booking is confirmed and accepted by us. Final payment is due immediately upon confirmation.  Final documents will be sent to you approximately three weeks prior to departure.


DEPARTURE TAXES: Please note the amount of departure tax reflected on the Reservation Form is subject to change, at the discretion of governments and airlines, and with no advance notice. Should this occur, you will be invoiced prior to departure for any additional taxes imposed.

BAGGAGE: International flights from the U.S. allow two pieces of checked luggage, each not exceeding 70 lbs. The baggage limit on domestic flights is one piece at 33 lbs. per person (plus a carry-on bag.)  Also, the size and the structure of the bag are limited. Large suitcases are virtually impossible to stow on smaller aircraft and vehicles and therefore should not be used. WE HIGHLY RECOMMEND THAT YOU OBTAIN THE OPTIONAL INSURANCE POLICY.

ACCOMMODATIONS:   Accommodations listed in this itinerary are correct at time of writing, but on rare occasions can change for similar lodging.

MEALS:  No meals are provided in Europe.  Enjoy all meals on safari  as indicated in the itinerary. 

TRANSFERS:  Roundtrip transfer of passengers between airports and hotels are included in the tour. 

TIPS AND TAXES: All service charges and taxes imposed by hotels, lodges and tented camps, and entrance fees to all game reserves as outlined in the itinerary are included.  U.S. and foreign airport taxes are not included and will be billed prior to your departure.  Tips to driver/guides are not included and are at the discretion of the tour members.  A suggested tipping chart will be forwarded with the final documents. 

RATES:  All rates quoted are based on tariffs and value of foreign currencies in relation to the U.S. dollar in effect as of October 1st , 2009 and are subject to change. Rates are based on a minimum of 2 passengers traveling together (with a maximum of 24 passengers, including organization escort).  The right is reserved to levy a surcharge if minimum is not met, but that is rarely done.  We will do our utmost to keep to the prices as published.  Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge, up to a maximum of 10% of the tour fare.

TRIP INFORMATION:  Upon receipt of your application, instructions will be sent to you concerning all aspects of your trip, such as itinerary, photographic equipment, documents, clothing, insurance, etc.  

INVOICING:  Final invoicing of your trip will be done approximately four months prior to departure.  Final payment is due 75 days prior to departure.

FINAL DOCUMENTS: Final documents and tickets will be sent to you approximately three weeks prior to departure.  We regret to advise that no documents can be released if final payments are not received.

PAYMENT SCHEDULE: A 20% deposit must be submitted with each application. Final payment is payable by check, money order or wire transfer ONLY and is due no later than 75 days prior to departure.

CANCELLATIONS: Cancellations are only effective on receipt of written notification. The following per person fees are applicable on this safari:

  • Up to 60 days prior to departure, less 20% of tour cost.
  • Less than 60 days prior to departure, refund is dependent on amount recoverable from overseas suppliers.


DEVIATIONS:  Should additional reservations be required, including extensions in Europe or in Africa, we will happy to make all the arrangements.  However, there will be an extra charge of $150 per person for such deviations, over and above the cost of the services required.

CHANGE FEES:  Once you reserve your tour, changes are possible subject to availability of air or land space at the time of request. Should there be any change fees imposed by airlines or ground operators, or additional costs incurred due to availability of any space, this cost will be invoiced to you.

NOT INCLUDED:  Cost of passport and visa fees, and service charges for obtaining visa fees; excess baggage charges levied by airlines; meals other than specified; beverages and meals not specified in itinerary; gratuities to driver/guides and other conveyance attendants; laundry and other items of a personal nature; gratuities not imposed by hotels and/or restaurants for included services; optional personal, baggage and tour cancellation insurance policy; U.S. and foreign airport taxes; cost for anything not specifically included in listing above.

WILD ANIMALS: Please be aware that this safari may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither the company, nor their employees, nor agents can be held responsible for any injury or incident on the safari. Please note that not all camps are fenced.

PASSPORT & VISAS: The onus is upon the guest to ensure that passports and visas are valid for the countries visited. The company, their staff and their agents cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.

RESPONSIBILITY: Neither Extraordinary Journeys (the Company) nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the aforegoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death. In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the aforegoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.

PHOTOGRAPHY: The Company reserves the right without further notice to make use of any photograph or film taken on the safari by our photographers without payment or permission. We guarantee that no photographs of a compromising nature will be used.

CHANGES TO SCHEDULES: Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.

REFUNDS: While the Company uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.

INSURANCE: It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions for the duration of their trip to East Africa. This insurance should include cover in respect of, but not limited to, the following eventualities:  cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Extraordinary Journeys including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities.  Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover. 

AIRLINE CLAUSE:  The airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their planes or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers. 

DELAYS: We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.

If one of our guides is unable to take a safari due to illness, etc. we reserve the right to substitute with another guide. 

This agreement is made subject to and shall be governed by and construed according to the laws of the country in which the safari takes place. Extraordinary Journeys act merely as an agent for the operating companies.

To the best of our knowledge the itinerary is correct at the time of printing. We cannot be held responsible for any inaccuracies or changes that may occur after printing.

CONSENT:  The payment of the deposit OR any other partial payment for a reservation on a safari constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this brochure whether the guest has signed the booking form or not. The terms, under which you agree to take this safari, cannot be changed or amended except in writing signed by an authorized director of the Company.